How Ex-Flipkart SVP Is Looking To Change The Email Experience

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Former Flipkart Senior Vice President, Ravi Garikipati, is looking to change the email experience for power shoppers with his new startup, Hiver. Hiver is a collaborative email platform that helps teams manage their shared email inboxes more efficiently. Here are some ways Hiver is changing the email experience:

Shared Inboxes: Hiver allows teams to manage shared email inboxes, such as support@ or sales@, more efficiently. This can help teams collaborate more effectively and respond to customer inquiries faster.

Email Assignments: Hiver allows team members to assign emails to specific individuals or teams, ensuring that emails are handled by the most appropriate person. This can help improve response times and reduce the risk of emails getting lost or overlooked.

Email Notes: Hiver allows team members to add private notes to emails, which can be shared with other team members. This can help provide context and ensure that everyone is on the same page when responding to emails.

Templates: Hiver allows teams to create email templates that can be used to respond to common inquiries more efficiently. This can help save time and improve consistency in email responses.

Analytics: Hiver provides analytics that can help teams track email performance, such as response times and customer satisfaction. This can help teams identify areas for improvement and ensure that they are meeting their customer service goals.

Overall, Hiver is changing the email experience by providing a collaborative platform that helps teams manage their shared email inboxes more efficiently. By improving collaboration, response times, and customer service, Hiver is helping power shoppers get the most out of their email experience.

Integration: Hiver integrates with other productivity tools, such as Google Workspace and Slack, making it easier for teams to manage their workflow and communication. This can help improve efficiency and reduce the risk of emails getting lost in the shuffle.

Automation: Hiver allows teams to automate certain email processes, such as assigning emails based on specific criteria or sending automated responses to common inquiries. This can help save time and reduce the risk of human error.

Customization: Hiver allows teams to customize their email workflow and templates to meet their specific needs. This can help ensure that emails are handled in a way that works best for the team and the company.

Security: Hiver provides enterprise-grade security features, such as two-factor authentication and encryption, to ensure that emails are kept safe and secure. This can help give teams peace of mind and ensure that sensitive information is not compromised.

Customer Support: Hiver provides dedicated customer support to ensure that teams get the help they need when they need it. This can help teams resolve any issues quickly and get back to their work without interruption.

In summary, Hiver is changing the email experience for power shoppers by providing a collaborative platform that helps teams manage their shared email inboxes more efficiently. With features such as shared inboxes, email assignments, templates, analytics, integration, automation, customization, security, and customer support, Hiver is helping teams save time, improve communication, and provide better customer service.