Govt Working On ChatGPT Grievance Redressal System


According to a recent report , the Indian government is building a ChatGPT-like chatbot helpline as a grievance redressal system that will allow consumers to converse in multiple Indian languages through audio messages. The proposed chatbot will be different from the one launched by the government last month, which was not conversational but rather asked the users to select from a list of options step-by-step. The language translation part of the new tool will be built by the government’s Bhashini platform, but the government has yet to find a large language model (LLM) that can understand specific consumer issues and laws. The performance of such a language model depends on various factors such as the size and quality of training data, the model’s architecture, and the quality of the pre-processing and post-processing techniques used.

There is an ongoing debate in India about the need to regulate AI and its potential impact. The open letter by Zoho cofounder Sridhar Vembu, Rajiv Kumar, and Sharad Sharma is one example of this. They called for policymakers and stakeholders to discuss the impact of AI and the need for regulation. This discussion is crucial as AI is becoming increasingly prevalent in various industries and has the potential to significantly impact society.It appears that the Indian government is not currently considering bringing a law or regulating the growth of artificial intelligence in the country, according to the Union Minister for Electronics and Information Technology Ashwini Vaishnaw’s recent statement to the Parliament. However, there have been calls for a regulated AI environment from some industry leaders, including Zoho cofounder Sridhar Vembu, who wrote an open letter advocating for such measures.