According to an article by Inc42, Zomato’s quick commerce platform, Blinkit, has seen more than 1000 delivery executives join its competitors such as Swiggy Instamart, Zepto, and BB Now after changes were made to its payout structure. Blinkit had more than 3000 delivery partners working in Delhi-NCR before the strike, but within a week, around one-third of its delivery executives joined other quick commerce companies. Blinkit recently altered its payout structure for delivery executives, slashing the fixed incentive of INR 25 to INR 15 per delivery, which led to protests across Delhi-NCR. Due to the protest, more than 100 of its dark stores were temporarily shut across Delhi, Gurugram, Noida, Greater Noida, and Faridabad.
Over the last few days we have made changes in the delivery partner payout structure with respect to the Blinkit business to address the needs of delivery partners, improve customer experience and reduce cancellation/ order rejection frauds by few delivery partners in the system. Such changes are done from time to time, as needed,” said Zomato in the statement.
Zomato, the parent company of Blinkit, stated in a recent statement that they have made changes to the delivery partner payout structure with respect to the Blinkit business. The changes were made to address the needs of delivery partners, improve customer experience, and reduce the occurrence of cancellation or order rejection frauds by a few delivery partners in the system. Zomato also mentioned that such changes are done from time to time, as needed.